Measuring Real User Experience Without Prioritization or Manipulation

The Challenge: Are We Measuring What Really Matters?

Traditional mobile network measurement platforms often rely on synthetic methodologies — speed test apps or SDKs integrated into third-party applications. While these approaches can be scaled quickly, they introduce significant technical limitations:

  • Traffic Prioritization: Speed test traffic is often identifiable and treated preferentially by core networks. Operators can detect these flows and prioritize them similarly to VoLTE traffic, resulting in inflated performance metrics.
  • SDK Visibility: Measurement SDKs embedded in third-party apps send traffic to known endpoints (often CDNs such as Google or Amazon). App analytics platforms can reveal which apps include which SDKs. This makes it easy for operators to identify the apps and prioritize measurement traffic, biasing results.
  • CDN Dependence: The performance of CDN-based tests varies based on an operator’s caching strategy and commercial agreements. Operators with local caches or direct CDN peering show better results — even if their real-world user experience is not superior.

These issues result in measurements that are not representative of the everyday mobile experience. The flaws in these comparisons are not just theoretical — they are visible in public reports. In fact, two of the leading third-party crowdsourcing platforms recently published rankings where the mobile operators ranked #1 and #2 globally in one report were ranked only #50 and #54 in the other. Such stark discrepancies highlight how poorly these measurement systems reflect true performance and how easily they can be skewed. Instead, they reflect how well a network can optimize specific, known traffic — not how it performs under real conditions.

Netradar's Approach: Passive, Hybrid, and Immune to Manipulation

At Netradar, we fundamentally rethink how user experience should be measured.

Developed at Aalto University, our hybrid measurement methodology avoids synthetic testing altogether. Instead, we focus on real user interactions and actual traffic patterns:

  • Passive Monitoring: Netradar passively analyzes all data transfers 24/7 on the device as they occur, without the need for active speed tests or fixed test endpoints.
  • Real User-Experience: Our system measures user throughput, latency, and latency behaviour under real load conditions — as users browse, stream, and interact with their apps.
  • ML/AI-Driven Analysis: We use machine learning to detect top-speed performance, network satisfaction, and signs of congestion or throttling, all without injecting test traffic.
  • No Fingerprints, No Targets: Since we don’t rely on synthetic probes or known destinations, and only focus on behaviour of latency not the absolute value, Netradar traffic is indistinguishable from normal user activity. This makes it impossible for operators to shape or prioritize Netradar measurements.

Why This Matters

  • 100% Resistance to Traffic Prioritization: There are no test signatures or identifiable flows — so there is no opportunity for manipulation.
  • Unbiased Across Networks: Our methodology ensures a level playing field for all operators, regardless of their CDN agreements or caching infrastructure.
  • Real-World Accuracy: We measure what users actually experience, not an optimized subset of test scenarios.
  • Trusted by Regulators and Operators: With a methodology grounded in academic research and industry collaboration, Netradar provides the transparency and reliability needed for data-driven decision-making.

Supporting Telecom Regulators with Independent and Accurate Data

Telecom Regulators play a critical role in ensuring fair competition and high-quality service delivery across mobile operators. However, traditional measurement systems often fall short in providing the full picture. Relying solely on operator-reported KPIs or legacy crowdsourcing methods leaves regulators exposed to incomplete, biased, or manipulated data.

Netradar offers regulators an independent, technically robust solution for monitoring true user experience 24/7 across all networks. By eliminating test traffic that can be optimized or prioritized by operators, our system provides a neutral, consistent dataset — free from manipulation and aligned with real-world user conditions.

This empowers regulators to:

  • Conduct accurate benchmarking of operator performance
  • Detect discrepancies between reported KPIs and real user experience
  • Promote data-driven policy making and spectrum management
  • Increase transparency and trust with the public and industry stakeholders

With Netradar, regulators are equipped with the insights they need to uphold service quality, ensure fairness, and drive continuous network improvement.

The Bottom Line

Accurate measurement of mobile user experience requires more than just convenience — it requires integrity in methodology. By eliminating the possibility of prioritization and manipulation, Netradar delivers true, unbiased, and consistent insights that reflect the real-world experience of mobile users.

If you’re seeking a network measurement solution that offers technical rigor and real-world validity, Netradar is the answer — for both operators and regulators alike.

Netradar MWC 2025 Takeaways: Shaping the Future of Connectivity Together

Last week at #MWC25, we had the incredible opportunity to showcase Netradar’s innovative solutions at the Finland Pavilion, organized by Business Finland. Our team had over 50 productive meetings with customers, partners, and industry stakeholders, discussing how 5G, AI, and automation are redefining the telecom industry. One key message was clear: the future of connectivity must be proactive, data-driven, and user-centric.

At Netradar, we believe that “Every connection matters”, and this year’s conversations reinforced our commitment to innovation and better connectivity. These conversations were also invaluable in understanding the challenges and opportunities shaping the telecom landscape. 

Some of Top Priorities we heard include: 

  • Proactive network improvements – Operators are shifting from reactive troubleshooting to proactive network management, using AI-driven analytics to detect and resolve issues before they affect end users. This shift is critical for ensuring seamless connectivity and improved customer satisfaction.

  • End-user driven customer experience insights – Traditional network KPIs no longer tell the full story. There’s a strong need for real-world performance insights based on end-user experience, enabling operators to make targeted improvements where it matters most.

  • Root-cause analysis and real-time issue detection – Understanding the source of network issues is more important than ever. Operators are looking for solutions that provide granular-level insights into problem areas, helping them pinpoint issues faster and optimize network performance efficiently.

  • Fixed-Mobile convergence use cases – The demand for seamless connectivity across mobile and fixed networks continues to rise. Operators are exploring ways to unify these experiences, ensuring consistent quality regardless of the access technology.

  • Predictive analytics for network performance – AI and machine learning are transforming network operations, allowing operators to anticipate performance bottlenecks and optimize resources before they impact customers. This enables smarter resource allocation and better service reliability.

  • Real-time customer complaint collection and issue analysis – Customers today expect quick resolutions. Telcos are looking for automated, AI-powered complaint analysis solutions that help detect patterns in customer feedback and correlate them with network events to drive faster responses.

MWC 2025 highlighted the incredible potential of 5G, AI, and automation to reshape the telecom landscape. At Netradar, we’re excited to continue driving innovation and delivering solutions that ensure every connection truly matters. Together, let’s build a smarter, more connected future.

The Power of User-Generated Data and Insights in Network Performance

In the rapidly evolving landscape of mobile telecommunications, user-generated data has become essential for enhancing network performance. As mobile operators strive to deliver superior connectivity and user experiences, sophisticated app-based mechanisms for data collection are transforming how networks are monitored and optimized. This article explores how crowdsourced data from end-user devices is reshaping the industry, offering unparalleled insights that drive service quality improvements, with a particular focus on hybrid measurement methodologies like that employed by Netradar.

The Evolution of Data Collection Mechanisms

Traditional network performance monitoring relied on infrastructure-based metrics and periodic surveys, which often included drive-testing. Drive-testing involved engineers driving around with specialized equipment to measure network performance in different locations. Private Crowdsourced data has revolutionized this approach. Mobile operators now embed advanced data collection mechanisms directly into their apps, enabling passive, continuous data gathering from user devices. These systems ensure ethical and transparent data collection, allowing users to contribute to network optimization without active participation. This passive collection happens automatically in the background as users simply use their phones. In contrast, active participation requires users to intentionally perform an action, such as running a speed test app to measure their download and upload speeds or providing manual feedback about network issues they’ve experienced. By eliminating the need for such active involvement, passive data collection provides a more comprehensive and realistic view of network performance under real-world conditions.

Passive Data Collection and Its Benefits

Passive data collection provides a wealth of information without requiring user interaction. This method allows operators to:

  • Monitor Network Performance Continuously: Gather consistent data on network performance metrics like signal strength, latency, and throughput across diverse locations and conditions.
  • Analyze User Experience Holistically: Understand how the network performs under typical usage scenarios, providing a comprehensive view of the user experience.
  • Identify Trends and Patterns: Detect long-term trends and recurring issues, enabling strategic planning and targeted improvements.

Enhancing Service Quality with Granular Insights

The granularity of crowdsourced data offers a detailed, user-centric view of network performance. Operators can analyze:

  • Geographic Variations: Understanding performance differences across regions helps in targeted infrastructure investments.
  • Device-Specific Issues: Identifying problems specific to certain device types or operating systems.
  • Time-Based Patterns: Recognizing peak usage times and potential congestion periods.

The Power of Hybrid Measurement: A 24/7 View of User Experience

While passive data collection is valuable, methodologies like Netradar’s “hybrid measurement” take it a step further by providing a true 24/7 analysis of user experience across diverse contexts. This approach captures the full spectrum of a user’s daily network interactions:

Imagine a user’s day: breakfast at home checking social media (WiFi), commuting with videoconferencing (cellular), using office WiFi on mobile and laptop, visiting a customer with mobile tethering for a live demo, taking kids to football practice (cellular), and finally relaxing at home with streaming video (WiFi).

Netradar’s hybrid measurement methodology continuously collects user experience data on both cellular and WiFi networks throughout this entire day. This comprehensive approach enables:

  • Holistic Contextual Understanding: Analyze network performance within the context of specific user activities and locations.
  • Seamless Transition Monitoring: Track performance as users switch within cellular and between cellular and WiFi networks, identifying potential handover issues.
  • Comprehensive Problem Identification: Pinpoint issues across various network types and usage scenarios, leading to more effective root-cause analysis.

Leveraging Data for Proactive Network Management

With the wealth of insights provided by private crowdsourced and hybrid measurement data, mobile operators can shift from reactive to proactive network management. Predictive analytics, powered by AI and machine learning, use this data to foresee potential issues before they impact users. This proactive approach minimizes downtime, enhances reliability, and ensures a consistently high-quality user experience.

The Role of AI and Machine Learning

AI and machine learning play a pivotal role in analyzing vast amounts of data. These technologies:

  • Detect Anomalies: Automatically flag unusual patterns that may indicate underlying issues.
  • Predict Trends: Forecast future network demands and performance trends, allowing for better resource allocation.
  • Optimize Performance: Continuously refine network parameters to align with real-time user needs and expectations.
  • User Journey Insights & Troubleshooting: Optimize CX with actionable user-level insights.

User Engagement and Trust

For private crowdsourced data to be effective, operators must prioritize user engagement and trust. Clear communication about data usage, robust privacy protections, and tangible benefits for users are essential. When users understand that their data contributes to improved network performance and personalized experiences, they are more likely to participate passively.

Conclusion

Private crowdsourced data, especially when combined with hybrid measurement methodologies like Netradar’s, is revolutionizing how mobile operators approach network performance monitoring and troubleshooting. By harnessing passive data from user devices and capturing the full context of user experiences, operators can deliver more reliable, efficient, and personalized services. This shift not only enhances service quality but also fosters a collaborative relationship between operators and users, paving the way for a more connected and user-centric future in mobile telecommunications.

Netradar and Iquall Networks Announce Strategic Collaboration to Elevate Network Performance and Customer Satisfaction

October 9, 2024  – Netradar, a global leader in network performance analytics, and Iquall Networks, a pioneer in network automation, are excited to announce a strategic collaboration. This partnership integrates Netradar’s advanced analytics with Iquall Networks’ cutting-edge MAT Suite, setting a new standard for network optimization and automation for Communication Service Providers (CSPs) and enterprises worldwide.

The collaboration leverages Netradar’s comprehensive suite of solutions—Netradar Analytics, Netradar Experience, and Netradar Care—integrating them with Iquall’s MAT Suite to deliver enhanced visibility, efficiency, and automation across RAN, Transmission, and Core networks. A key advantage of this integration is its immediate impact on Dark Ops, where the MAT Suite gains the capability to receive real-time triggers from Netradar’s suite of solutions. Leveraging these triggers, the MAT Suite executes closed-loop automation at both the network and service levels, enabling continuous, real-time adjustments and proactive responses without human intervention. This enhances the overall efficiency and responsiveness of Dark Ops operations, ensuring seamless performance and minimal disruption.

Moreover, this integration significantly simplifies Netradar’s ability to consume network metrics and configurations in any environment where the MAT Suite is deployed. This streamlined access to network data allows operators to rapidly collect and analyze critical insights, further enhancing network performance and facilitating informed decision-making. By directly tapping into the metrics and configurations of deployed networks, Netradar ensures a smooth and efficient process for continuous optimization and network reliability, enabling operators to address challenges and opportunities with greater agility.

By integrating Netradar’s monitoring capabilities with Iquall’s automation technology, network operators will benefit from automated, data-driven decisions that streamline network operations, reduce downtime, and enhance user satisfaction.

Tomi Paatsila, CEO of Netradar, “At Netradar we believe that every connection matters, and our mission is to empower network operators with the insights needed to deliver the best customer experience in near real time. With our AI-powered solutions, we are transforming how the industry approaches network performance. By giving operators full control of their data, we ensure they have the solution to exceed the ever-increasing demands of today’s hyper-connected digital landscape.

Matias Lambert, CEO of Iquall Networks, commented, “When a customer combines Netradar’s powerful analytics with our MAT Suite, we take network intelligence and automation to the next level, enabling operators to effectively manage and optimize their networks in an ever-evolving telecom landscape.”

As the collaboration progresses, Netradar and Iquall Networks will continue to introduce innovative solutions that empower network operators to achieve higher levels of performance, automation, and customer satisfaction.

About Netradar

Netradar uses AI algorithms to analyze every user connection, providing comprehensive network insights. As a global leader in network performance analytics, Netradar offers advanced solutions to optimize mobile network experiences. Leveraging cutting-edge data analytics and near real-time insights, Netradar empowers telecommunications operators to enhance network quality, coverage, and customer satisfaction. Netradar is a pioneering leader in AI-powered mobile network analytics, delivering insights that empower telecom operators, regulators, and private networks. Netradar’s AI algorithms detect and resolve network anomalies proactively, allowing operators to optimize performance, enhance service quality, and reduce customer churn. Every connection matter, making Netradar the trusted partner for delivering unparalleled network excellence.

About Iquall Networks

Iquall Networks is a telecom-oriented software company specializing in Network Automation. Since 2008, we have consistently provided innovative telecommunications services and software platforms that enhance the operations and efficiency of communication service providers (CSPs).

Our solutions address key challenges faced by CSPs, such as challenges in fulfilling SLAs, which can lead to customer experience issues, delays in launching new services, and the complexity and slow pace of innovation. By automating critical processes, we help service providers reduce operational inefficiencies, mitigate technical debt, and improve governance across network automation.

With over 100 integrations and more than 500 automation use cases, we are enabling DevOps practices to drive operational efficiency and technological innovation in Tier 1 and Tier 2 CSPs.

Netradar at TMFORUM’s DTW Ignite: A Step Towards Sustainable Innovation

Last week, Netradar had the opportunity to participate in TMFORUM’s DTW Ignite event, a pivotal gathering for industry stakeholders. Our involvement in the “AI Smart Capex for Green and Efficient Network Investments” catalyst project highlighted our commitment to innovation and sustainability in network investments. We contributed on capturing user experience and network performance data from consumer devices 24/7.

Our catalyst project was scrutinized by a panel of judges from Verizon, SK Telekom, and JIO, and we were thrilled to qualify for the finals. Over the course of the event, we engaged in more than 40 meetings, each offering valuable insights into the future of network technologies.

Key Takeaways:

  1. Emphasis on Sustainable Networks: A prominent theme at the event was the industry’s commitment to sustainable practices. There is a clear consensus on the need for green network investments, emphasizing the reduction of carbon footprints through smarter capital expenditure.
  2. AI’s Integral Role: The discussions underscored AI’s pivotal role in enhancing network investments. From predictive analytics to automated resource management, AI is transforming how networks are planned and operated, making efficiency and sustainability achievable.
  3. Collaborative Innovation: The event fostered an environment of collaboration. Industry players, typically in competition, shared strategies and insights openly, recognizing that collective effort is essential for substantial progress.
  4. Validation from Industry Leaders: Being evaluated by representatives from Verizon, SK Telekom, and JIO and advancing to the finals affirmed the significance of our work. It was a clear indicator that our innovative approaches are resonating with leading industry figures.
  5. Networking and Engagement: The numerous meetings we conducted underscored the importance of building a robust network of industry contacts. Each interaction provided a foundation for future collaboration and innovation.

Participating in TMFORUM’s DTW Ignite was a significant experience for Netradar. It reinforced our commitment to driving forward sustainable and efficient network investments. The event provided a platform to validate our ideas, engage with industry leaders, and build crucial connections. As we move forward, the insights and relationships forged during this event will be instrumental in our continued innovation and growth in the industry.

Let’s build a connected world together where every connection matters.

Key Takeaways from Critical Communications World 2024 in Dubai

Netradar’s presence at Critical Communications World (CCW) 2024 in Dubai was a remarkable success, and we extend our heartfelt thanks to all who contributed to this achievement. Your participation and enthusiasm for our cutting-edge solutions made this event truly memorable. It was inspiring to see leaders, innovators, and enthusiasts from the critical communications sector come together to explore the forefront of AI-powered technology solutions.

Netradar participated in CCW 2024 in Dubai, where we were joined by over 50 companies and industry experts at our stand to discuss the critical challenges faced by communications providers and how Netradar’s innovative solutions can help address these issues. Our latest product modules—Analytics, Experience, and Care—drew significant interest, showcasing our commitment to providing unparalleled data collection and analysis capabilities.

Engaging with Critical Communications Providers

At CCW 2024, we explored how critical communications providers can better understand end-user perceptions of their services, proactively address network issues, and enhance user satisfaction through real-time feedback and complaint management. We also highlighted our solutions for compliance assurance, network quality oversight, and SLA management, emphasizing their role in ensuring high-quality connectivity and streamlined customer care.

Migration from legacy 2G voice-based systems to 4G and 5G broadband, leveraging state-of-the-art voice, video, and data services, was widely discussed at various conference presentations as well as with our visitors. Some countries have already launched their broadband services, while others are in the planning or implementation phases, targeting broader deployments starting from 2025 onwards.

CEO Tomi Paatsila’s Insightful Session

A highlight of the event was our CEO, Tomi Paatsila, participating in a sponsored session by Critical Communications Finland titled “Ecosystem for Mission Critical Broadband Migration.” In this session, Tomi explained how Netradar’s solutions provide critical communications providers with unique insights, aiding them in operating their mission-critical networks that serve to save lives. His presentation emphasized the role of our technology in enhancing the reliability and efficiency of mission-critical broadband networks.

A highlight of the event was our CEO, Tomi Paatsila, participating in a sponsored session by Critical Communications Finland titled “Ecosystem for Mission Critical Broadband Migration.” In this session, Tomi explained how Netradar’s solutions provide critical communications providers with unique insights, aiding them in operating their mission-critical networks that serve to save lives. His presentation emphasized the role of our technology in enhancing the reliability and efficiency of mission-critical broadband networks.

Insights and Innovations at CCW 2024

Despite our busy schedule, we noted several key themes:

  • Future-Ready Communications: Focus on next-generation network evolution.
  • AI Integration: Applications in network optimization and user experience.
  • Sustainability Initiatives: Emphasis on energy-efficient networks and sustainable practices.
  • Broadening Horizons: Innovations in connected devices, emergency response tech, and smart cities.

Let’s build a connected world together where every connection matters.

Netradar Joins AI-ML Smart Network CAPEX Catalyst: A New Milestone in Digital Transformation

In a significant leap forward, Netradar, a leading provider of network quality measurement and analytics solutions, has officially become a member of the AI-ML Smart Network CAPEX Catalyst. This strategic collaboration promises to bring innovative solutions to the telecommunications industry and marks a new chapter in digital transformation.

What is TM Forum?

The TM Forum is a global industry association that unites leading players from the telecommunications, technology, and digital services sectors. Its mission is to drive digital transformation by fostering collaboration, sharing best practices, and developing industry standards. With a focus on enabling agile, efficient, and customer-centric operations, the TM Forum plays a pivotal role in shaping the future of the telecom landscape.

Netradar’s Membership

Netradar’s decision to join the TM Forum underscores its commitment to advancing the industry. As a member, Netradar gains access to a wealth of resources, including research, case studies, and collaborative projects. This membership opens up opportunities for Netradar to collaborate with other industry leaders, contribute to thought leadership, and participate in initiatives that drive positive change.

Participation in Project AI-ML Smart Network CAPEX Catalyst

One of the most exciting aspects of Netradar’s membership is its involvement in Project AI-ML- Smart Network CAPEX Catalyst. This project focuses on optimizing network investments through AI-driven insights. Using AI-ML, the project targets to automate and optimize RAN and FTTH rollouts unlocking 15-20% CAPEX efficiency gains while maintaining CX (Customer Experience). By analyzing daily data usage of users, Netradar will contribute to understanding network capacity expansion areas and predictive models that guide smart CAPEX decisions. From infrastructure upgrades to capacity planning, Netradar’s solutions will play a crucial role in ensuring efficient resource allocation.

Key Objectives of the Project

The project intends to streamline commercial forecasts by bridging marketing and network teams, leveraging AI-ML Smart CAPEX for efficiency gains. Enhance CX elements without burdening marketing, optimizing network planning. Achieve 15-25% CAPEX efficiency and OPEX reduction, aligning with Net Zero emissions goals.

Netradar’s contribution will align with:

  • Predictive CAPEX Planning: Netradar will collaborate with other project participants to develop AI-driven models that forecast network investment needs. These models will help telecom operators allocate resources effectively.
  • Risk Mitigation: By identifying potential bottlenecks and capacity expansion needs based on CX, Netradar’s analytics will enable proactive measures to optimize CAPEX spending.
  • Performance Optimization: Netradar’s expertise will contribute to network performance improvements, ensuring that CAPEX investments yield maximum value.

Looking Ahead

As Netradar embarks on this exciting journey with the AI-ML Smart Network CAPEX Catalyst, the industry can expect groundbreaking innovations, streamlined investments, and enhanced network capabilities. Stay tuned for updates as Netradar actively contributes to Project and collaborates with fellow participants to shape the future of telecommunications.

Let’s build a connected world together where every connection matters.

MWC24 Key Takeaways

First of all, thank you to all who contributed to the phenomenal success of Netradar at Mobile World Congress 2024 in Barcelona! Your participation, insights, and interest in our unique solution made this event truly exceptional. It was inspiring to see industry leaders, innovators, and enthusiasts come together to explore the forefront of AI-powered technology solutions.

Netradar participated at MWC 2024 in Barcelona in the Finland pavilion together with 20 other Finnish companies this year. The booth designed by Business Finland had individual stands for each company, a common area with tables and chairs, two meeting rooms designed to reflect the Finnish Sauna experience, and a coffee bar with a barista serving throughout the day. We hosted more than 50 companies in our stand to discuss their key challenges and if & how Netradar’s newly launched Analytics, Experience, and Care modules can help them solve these challenges. Netradar collects massive amounts of data from customers’ end-user devices via their own applications with a lightweight and privately deployed e2e system. The efficiency of independent and unbiased high-quality data collection with Netradar is unmatchable in the market. Netradar is well-positioned to help Network operators, Telecom regulators, and Private network providers with many use cases serving across their organizations, starting from end-user insights to AI-based root-cause analysis and troubleshooting to real-time customer ticketing.

In particular, with Network operators, we talked about understanding how connectivity services are perceived by their end-users, how network issues can be proactively addressed before impacting a large user base, and how real-time user complaints can be collected and acted upon to ensure seamless and improved user experience. And with Telecom regulators, we talked about use cases for the needs of compliance assurance, effective regulatory oversight on network quality, citizen’s network experience improvements, and feedback channel for poor network quality in real-time to help Telecom regulators excel in ensuring high-quality connectivity services for citizens and promoting fair competition between Network operators. We also discussed the importance of intelligent network analytics for connectivity vendors on SLA management, timely interventions on network problems, and streamlining customer care operations with real-time ticketing for Private network providers.

All in all, we listened and learned a lot from our customers and prospects. We received compliments on our new product modules which made us further motivated to continue developing the best-in-class technology solutions for them, as their trusted partner.

Due to our busy schedule in our meetings, we had no time to discover the MWC24 event, but we could say that there were main themes by many exhibitors around:

  • Focus on the future: Talks dominated the transition from 5G to 6G, with discussions on spectrum allocation and infrastructure development.
  • AI integration: Artificial intelligence (AI) was a major theme, with applications in network optimization, edge computing, and user experience enhancements.
  • Sustainability push: Companies emphasized eco-friendly solutions like energy-efficient networks and responsible material sourcing.
  • Innovation beyond smartphones: While new phones were present, the event showcased advancements in wearables, AR/VR technology, and even electric vehicles.

Netradar Unleashes Next-Gen Connectivity Solutions at Mobile World Congress

In the dynamic realm of seamless connectivity, Netradar takes center stage at the Mobile World Congress with the grand reveal of three groundbreaking AI-powered products – Netradar Analytics, Netradar Experience, and Netradar Care.


As the telecommunications landscape evolves, Netradar stands ready to revolutionize the industry with intelligent connectivity management solutions.

Netradar Analytics: Empowering Connectivity with Intelligence

At the core of the Netradar Solution is Netradar Analytics, a dynamic product designed to empower Network Operators, Telecom Regulators, and Private Network Providers with intelligent AI-powered analytics. In a world where user demands are ever-changing, Analytics swiftly adapts to optimize network performance, ensuring a seamless and responsive user experience. It addresses challenges in measuring coverage, troubleshooting problems, and validating network changes, while also providing the intelligence needed to monitor and regulate telecommunications services to industry standards.

Netradar Experience: Shaping Customer Perceptions Proactively

Netradar Experience takes the spotlight as the key to unlocking unprecedented insights into how customers perceive connectivity services. Network Operators, Telecom Regulators, and Private Network Providers can strategically address network issues before they impact a large subscriber base. Experience becomes the cornerstone for ensuring a more reliable and optimized telecommunications network by understanding usage trends, analyzing root causes, and proactively managing network performance.

Netradar Care: Streamlining Operations for Excellence

Completing the trio, Netradar Care emerges as the driving force behind streamlined customer care operations. For Network Operators, Telecom Regulators, and Private Network Providers, it is the solution to real-time ticket tracking, visualizing network performance, and initiating rapid issue resolution. Care facilitates effective communication between customer care and technical teams, ultimately improving customer satisfaction and service quality. By reducing customer care calls and Mean Time to Repair (MTR) times, it paves the way for an elevated customer experience.

Transforming Challenges into Opportunities for Excellence:

Netradar addresses the complexities faced by Network Operators and Telecom Regulators, transforming challenges into opportunities for excellence. What sets Netradar apart is its unique approach to data collection – by gathering data directly from the end-user devices 24/7. This live and relevant data makes Netradar’s solution invaluable in critical decision-making for network optimization, strategic investments and network regulations.

Unified Intelligence for the Mobile World:

This differentiator is crucial in a market saturated with legacy crowdsourcing solutions that only help with high-level benchmarking. The intelligent analytics, customer perception insights, and streamlined care operations converge to create a comprehensive platform for intelligent connectivity management, perfectly suited for the mobile world.

Elevating Telecommunications Efficiency at Mobile World Congress:

Netradar  Products are not just new initiatives ; they’re a promise of revolutionizing telecommunications efficiency. In a future where intelligent analytics, near real-time insights, and proactive management redefine operations, Netradar Analytics, Experience, and Care stand as pillars of progress. With these products, Netradar propels the industry forward, ensuring a seamless, optimized, and compliant telecommunications landscape.

In Conclusion: A Transformative Moment at Mobile World Congress:

The launch of Netradar Analytics, Experience, and Care marks a transformative moment in the telecommunications industry. As we step into this new era, Netradar invites Network Operators, Telecom Regulators, and Private Network Providers to embrace the power of unified intelligence and redefine the standards of intelligent connectivity management.

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Navigating the Future: 2024 Trends in Mobile Operator’s Network Performance Monitoring and Troubleshooting

As we usher in the year 2024, the mobile telecommunications landscape is undergoing a transformative shift. The demand for seamless connectivity, faster data speeds, and low-latency services is escalating, compelling mobile operators to adopt advanced network performance monitoring and troubleshooting strategies. In this article, we explore the key trends shaping the mobile operator’s approach to network performance in 2024, with a particular focus on the significance of collecting massive crowdsourcing data from the operators’ own apps.

5G Evolution: A Catalyst for Enhanced Monitoring

The widespread deployment of 5G networks is revolutionizing the way we experience mobile connectivity. With the promise of ultra-fast speeds and low latency, 5G networks bring new challenges for operators in terms of performance monitoring. The trend in 2024 involves the integration of sophisticated monitoring tools capable of handling the unique characteristics of 5G, ensuring optimal network performance and a superior user experience.

AI and Machine Learning for Predictive Analysis

Artificial Intelligence (AI) and Machine Learning (ML) are becoming indispensable tools in the mobile operator’s toolkit. In 2024, we anticipate a surge in the use of AI and ML algorithms for predictive analysis of network performance. By analyzing historical data, these technologies can predict potential issues before they impact users, allowing operators to proactively address network concerns and prevent service disruptions.

Edge Computing for Reduced Latency

Edge computing is emerging as a crucial component in network architecture, particularly for applications requiring minimal latency. Mobile operators are investing in edge computing infrastructure to process data closer to the end-user, reducing latency and enhancing the overall network performance. This trend is expected to gain prominence in 2024 as operators strive to deliver real-time services seamlessly.

Open RAN (Radio Access Network) Integration

Open RAN architecture is gaining momentum as operators seek to diversify their network infrastructure. By decoupling hardware and software components, Open RAN allows for greater flexibility and interoperability. In 2024, the trend is towards integrating Open RAN into network performance monitoring and troubleshooting strategies, enabling operators to adapt quickly to evolving technologies and deploy updates seamlessly.

The Power of User-Generated Insights from Own Apps

One of the most significant trends in 2024 is the emphasis on crowdsourcing data from the operators’ own apps. Mobile operators are increasingly recognizing the value of harnessing data generated by their users to gain insights into network performance. This user-generated data, obtained through opt-in mechanisms, provides a real-time and real-world perspective on the user experience, helping operators identify and address performance issues more effectively.

User-Centric Monitoring for Quality of Experience

Beyond traditional network-centric monitoring, 2024 will see a paradigm shift towards user-centric monitoring. Operators are placing a heightened focus on understanding and improving the Quality of Experience (QoE) for end-users. By analyzing user interactions, feedback, and behavior, operators can fine-tune their networks to deliver personalized and superior experiences, fostering customer loyalty and satisfaction.

Network Slicing for Tailored Services

Network slicing allows operators to create virtualized, isolated segments of their network to cater to specific service requirements. In 2024, we anticipate a widespread adoption of network slicing for delivering tailored services, each with its unique performance parameters. This trend enables operators to optimize network resources, enhance performance for specific applications, and meet the diverse needs of their user base.

Security-First Approach in Troubleshooting

As the digital landscape evolves, cybersecurity concerns become increasingly paramount. In 2024, mobile operators are expected to adopt a security-first approach in network performance monitoring and troubleshooting. Integrating advanced security measures into monitoring solutions will be crucial to safeguarding user data, maintaining network integrity, and preventing cyber threats that could compromise the overall performance.

Conclusion

The year 2024 promises to be a dynamic period for mobile operators as they navigate the evolving landscape of network performance monitoring and troubleshooting. From embracing the challenges of 5G to harnessing the power of crowdsourcing data, operators are at the forefront of technological innovation. The integration of AI, machine learning, edge computing, and a security-first mindset reflects the industry’s commitment to providing users with a reliable, high-performance mobile experience. This commitment extends beyond mere connectivity; it encompasses the user’s entire digital journey. The integration of AI and machine learning not only enhances network efficiency but also personalizes services based on individual preferences and behaviors.

Moreover, the adoption of edge computing signifies a shift towards minimizing latency, enabling operators to deliver real-time applications seamlessly. This not only benefits individual users but also opens doors to innovative services such as augmented reality, virtual reality, and Internet of Things (IoT) applications.

A security-first mindset in troubleshooting underscores the industry’s dedication to safeguarding user data and maintaining the integrity of the network. As cyber threats continue to evolve, the proactive integration of robust security measures ensures that users can trust their mobile networks for sensitive transactions, communications, and data storage.

In essence, the mobile operators of 2024 are not just network providers; they are architects of a digital ecosystem that thrives on efficiency, personalization, and security. The interplay of these technological trends forms the backbone of a mobile experience that is not only fast but also intelligent, adaptive, and secure—a testament to the industry’s unwavering commitment to shaping a connected future that prioritizes the user above all else.