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Network Experience Drives Loyalty

App Experience

Ensure a fluid in-app experience

Care

Offer superior customer care​

Network Anomalies

Discover network anomalies and opportunities

Churn

Understand the real drivers of customer churn​

Network Experience Drives Loyalty

App Experience

Ensure a fluid in-app experience

Care

Offer superior customer care​

Network Anomalies

Discover network anomalies and opportunities

Churn

Understand the real drivers of customer churn​

Use-cases

Your network metrics will demonstrate smooth connectivity, but users may nonetheless complain popular apps such as Netflix do not work as expected. Market Analyzer gives operators the ability to discover the real cause behind in-app glitches and user frustration. Operators get a unique, device-centric view of in-app performance. Market Analyzer also reports app trends including popularity, usage location and data demands.
Customer care frustrations are preventable. By using metrics collected at the device level operators can get a much clearer picture of what’s leading to in-app issues. In turn the Netradar customer service component lets operators respond directly to users, leading to faster resolution of pesky issues. With full device performance history effortlessly available operators are no longer left guessing.
High peak data rates are just the first step to a happy user base, providing universally superior network performance is more complicated. Market Analyzer highlights the network anomalies that do not always show up on network metrics. Our measurements are taken at the device level and are distilled into reports that allow network operators to spot pockets of unexpectedly poor performance, and locations in which operators have the opportunity to beat their competitors.
Cost aside, churn factors are complex and opaque. Market Analyzer can shine a light on many of the causes behind profit-draining user churn. Our unique performance data draws attention to the network issues that cause cancellations, even where network performance is faultless according to internal metrics. Market Analyser also supplies the app insights that highlight to operators where and when network performance leads to users simply giving up.​

Our Solutions

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Operators

  • Do you know what is your competitive position within your country? What do your customers think of your services? What are the typical usage patterns? data usage, geo-location?
  • How do you proactively identify problems that require detailed troubleshooting?
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App Developers

  • Do you know how your app performs?
  • Are you experiencing many negative reviews?
  • Are your customers happy with your app performance?
  • Do you know when and where your customers experience slowdowns?
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Consumers​

  • Would you like to know who is the best operator in your city?
  • Have you checked what is the speed of your network yet?
  • Is Wi-Fi coverage better than 4G?
  • Who is the best operator in the area where you will be moving?

Insights

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Our team

Tomi Paatsila

CEO & CO-FOUNDER

Sebastian Sonntag

CTO & CO-FOUNDER

Jukka Manner

CRO & CO-FOUNDER

Claudia Parma

CMO

Behzad Savabi

SOFTWARE DEVELOPER

Sami Saarinen

SOFTWARE DEVELOPER

Jaakko Pitkälä

SOFTWARE DEVELOPER

We care for connectivity

Career

Careers at Netradar are heading in a new direction—up. We offer more than the average employer: more opportunities, more challenges, and more perspectives. We are looking for steady individuals who want to achieve more, to learn more, to do more.

Send your CV to careers@netradar.com 

Celltrum Ltd

A-Grid 

Otakaari 5

02150 Espoo, Finland