Netradar Solution for Mobile Operators
Customer Experience Management (CEM) / Quality Assurance (QA)
Key challenges
- Measure how customers (consumers, VIPs and corporate users) perceive my connectivity services
- Highlight network problem areas with the highest impact on customers
- Analyze root-cause for the problems
- Highlight network anomalies before they impact customers
- Understand usage trends
- Increase customer satisfaction and reduce churn
