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Customer Support Team
This team specializes in addressing technical problems reported by customers. They handle issues such as network connectivity problems, configuration errors, software glitches, and device compatibility issues.
Challenges
Support customers experiencing connectivity problems in real-time
Visualize and understand network performance in real-time
Facilitate communication between customer care and technical teams
Enhance customer satisfaction through responsive and effective issue resolution
Reduce customer care calls and MTR times
Netradar Care streamlines customer care operations. It allows for real-time ticket tracking, visualizing network performance, and initiating rapid issue resolution, ultimately improving customer satisfaction.
How to conduct a pilot with us
1
2
Simply install our public app in mobile devices and include a license key that will be given to the pilot customer.
You get full access to raw data generated by friendly users in your organization stored in the cloud only available for you
Workshop with Netradar
Visualisation of data generated automatically to see the progress and results.
How to conduct a pilot with us
1
Simply install our public app in mobile devices and include a license key that will be given to the pilot customer.
2
You get full access to raw data generated by friendly users in your organization stored in the cloud only available for you
Workshop with Netradar
Visualisation of data generated automatically to see the progress and results.
Celltrum Ltd. Technopolis - Innopoli 1 Tekniikantie 12 02150 Espoo, Finland
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